Back in 2010 I had ordered from Clutchnet. When I first called, I talked to a sales person who was rather rude, and after discussing what I had versus what I needed, he basically brushed me off and told me to go (back to) Centerforce.
Well I wasn't going to let that stand. So I sent an email to Clutchnet and Oleg replied, apologizing for the rudeness and asked me to call him. I did, he apologized over the phone, we discussed my order, went over things from the website, and I placed my order via the website. It showed up in short order.
When it went down for it's recent upgrades, FieroGuru suggested I replace the clutch, since we couldn't find out how much pad was left on the clutch. So I ordered the exact same clutch after a phone call to Oleg (they had updated their website and I wanted to make sure I was getting the same thing, since it didn't seem to slip - to the best of my knowledge).
He took my order over the phone, and after some confusion confirmed it was going to go to FieroGuru. It arrived a about 10 days later than promised, after a few emails back and forth about it (they were concerned about making sure they had the right info so it would fit in my application).
When it arrived, FieroGuru said there was no pressure plate. This was my fault, when he said 'clutch', I assumed just the clutch, not the clutch and PP as a unit. So I called Oleg, ordered the pressure plate. He told me it would take 5 days to build (was not a stock part), and about 3 days for it to reach FieroGuru.
Almost two weeks later, no luck. I called on November 11th, and Oleg told me it would ship on the 12th. As of the 26th, still had not arrived. I called on the 27th and left a voicemail. I'll be calling again on Monday.
The bottom line:
I really loved the product I got originally. The engagement was pretty smooth for being ceramic (though a bit on/off in frist gear). And again, didn't seem to slip. And back then, Oleg made it right when I first got some bad customer service.
This time, Oleg despite some communication mishaps, the original part I ordered did show up as ordered, but I'm really disappointed in what's happened with my pressure plate so far. Especially given that right now, I feel like I was lied to ("Will ship tomorrow..." two weeks later still no part).
I know I can be a bit of a tough customer, but when given an honest answer, I'll give slack. I left a voicemail on Wednesday, letting him know that I clearly knew what date I talked to him last and what he said about the ship-date... and that I'm not thrilled right now. I'll be calling him again on Monday.
I hope he makes this right, or I'll be going with another clutch the next time I need to replace it.
Pros:
Great product, especially their sprung hubs. Not as expensive as other performance clutches.
Cons:
Growing customer service issues.